We want you to love your Bath Body and Mind products, but we understand that sometimes you may need to return them. Please read our return policy carefully to ensure that you are eligible for a return and understand the process.

Eligibility for Returns

We accept returns for Bath Body and Mind products purchased directly from our website within [7] days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items Not Eligible for Return

The following items are not eligible for a return:

Gift cards
Sale items
Personalised items
Used items
Items that are not in their original condition or packaging

Return Process

To initiate a return, please email us at Hello@BathBodyandMind.com with your order number and the reason for the return. We will provide you with a return address and any additional instructions.

Please note that you are responsible for the cost of shipping the item back to us unless the item is defective or incorrect due to our error.

Refunds

Once we receive your return, we will inspect it to ensure that it is eligible for a refund. If approved, we will initiate a refund to your original method of payment. Please allow 7
days for the refund to appear in your account.

Exchanges

We do not offer exchanges at this time. If you would like a different item, please follow the return process and place a new order on our website.

If you have any questions about our return policy, please email us at
Hello@BathBodyandMind.com. We are happy to assist you.